At www.simplysucculents.co.uk we guarantee that we will send you only plants of good quality and that these will be checked prior to dispatch to ensure they meet this standard. We will take care to pack them well to protect them during transportation. However, should you experience a problem we would like to resolve it as soon as possible so please get in touch within 14 days using our contact page at:-
If we have sent you something that you have not ordered please contact us within 14 days to let us know and we will arrange a refund or replacement in accordance with your wishes.
Damaged In Transit
If your purchase is damaged in transit, please advise us within 14 days to let us know what has happened and we will endeavour to offer a replacement or a refund but may require evidence of the damaged goods in order to do this by way of a photograph.
Plants in poor condition
If you receive a plant that is in a poor condition, please contact us immediately. We will request a photograph to confirm the condition. The photograph should be taken as soon as practical after opening the package containing the damaged plant. Please remember that plants will look different during different seasons and during different growing phases so they will not necessarily resemble the photographs on our website. Upon receipt of a picture we can advise you further regarding whether or not the plant is actually damaged or in a poor state and if this proves to be the case then we will arrange a refund or replacement. Please ensure that you contact us within 14 days.
Returning items you are not happy with
This paragraph applies to items not covered by the above paragraphs entitled ‘Incorrect Goods’, ‘Damaged in Transit’ and 'Plants in Poor Condition’. You can return anything you're not happy with providing you:-
Once the goods have been delivered to you they are your responsibility. In order to qualify for a refund you must ensure that we receive them back in the same condition that we sent them to you and in the same packaging. It is advisable to use recorded delivery to return such items. We reserve the right to reduce a refund if the item is returned in a damaged state or is not in its original packaging. The cost of returning such items is to be met by you.