Privacy

As owner of this website, Simply Succulents UK is committed to protecting your privacy and maintaining the security of all personal information received from you in strict compliance with the requirements of the EU General Data Protection Regulation 2016/679 (GDPR). This statement is intended to confirm the information we collect from you and how we use.  It works in conjunction with our Terms and Conditions

The GDPR grants individuals certain rights regarding personal data which include the following rights:

  • The right to be informed: this includes being informed what data is collected, the purpose it is put to, how long it is held and who it is shared with.
  • The right of access: you are entitled to receive a copy of your personal data free of charge.
  • The right of rectification: you have a right to ensure that any data held is accurate.
  • The right to restrict processing: in some circumstances, you can request the restriction of the use of your personal data.
  • The right of erasure: under certain circumstances you can ask that your data is removed (known as the "right to be forgotten").
  • The right of portability - you have a right to receive a copy of your data in a common electronic format.
  • The right to complain - you can lodge a complaint with the Information Commissioner’s Office (ICO).

Information we collect from you

To register an account and/or process an order from you we need your name, email address, telephone number, delivery and billing address.  We do not sell, rent or exchange your personal information with any third party for commercial reasons.  Our website is hosted by a company who strictly adhere to the requirements of the GDPR and are committed to providing a secure environment in order to safeguard information processed on their platform. 

We do not collect sensitive information about you. In order to maintain the accuracy of our database,  you can check, update or remove your personal details by logging into your account. In certain circumstances, legislation may mean that some personal details cannot be immediately deleted as some statutes require that records are kept for a specified period of time e.g. some tax law specifies that records must be kept for 6 years.

How long your data is held

Data is held for as long as is needed for you to access our services subject to any provisions in any relevant statutory law that requires us to retain it for longer.

We will conduct regular reviews of the data we hold and erase any that appears to have fallen dormant and is not required for any statutory, historical or statistical purposes.  In some circumstances data may be anonymised instead of being completely deleted but in such cases all data that identifies a person will be removed.

Cookies

We use a technology called a cookie, as almost all websites do, to provide you with the best website experience we can. Cookies are small pieces of data which are used by your browser and stored locally on your computers hard drive.

Cookies are used by us to:
  • Make our website work as you would expect.
  • Save you having to login every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Personalise our site to you to help you get what you need faster.
  • Make our shopping basket and checkout work.
  • Determine if you are logged in or not.
  • Remember your search settings.
  • Tailor content to your needs.
  • Compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac, Windows or type of browser which can help to identify when our site isn't working as it should for particular technologies), how long they spend on the site, which pages they look at etc. This helps us to improve our website. These analytics programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before.

Granting us permission to use cookies

When visiting our website, your permission to use cookies will be requested.  You can refuse to accept cookies and you can set your browser to prevent cookies from working.  This will mean that certain services will not work as intended.

How to contact us

If you have any questions regarding our use of your personal data please contact us at: 

www.simplysucculentsuk.co.uk/contact.html

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